Terms & Conditions
These Terms & Conditions outline the rules and regulations for using our website and purchasing products from Shop For Plates. By accessing this website, you agree to comply with these terms.
Rules For Using Our Website
By accessing and using this website, you agree to follow the rules and guidelines listed below. These rules ensure a safe, fair, and secure experience for all users.
Account Responsibility
You are responsible for maintaining the confidentiality of your account information and all activities under your account.
Prohibited Activities
You must not misuse the website for illegal activities, fraud, or any actions that may harm the platform or other users.
Security Rules
Any attempt to breach security, hack systems, or manipulate data will result in immediate account suspension.
Proper Usage
Users must use this website only for lawful purposes and in a way that does not violate any applicable laws or regulations.
Order & Payment Information
This section explains how orders are processed, payment methods, and important conditions related to purchases made on our website.
Order Confirmation
Once an order is placed, you will receive a confirmation email with all order details. Orders are only processed after confirmation.
Payment Methods
We accept major debit/credit cards and secure online payment methods. All transactions are encrypted and secure.
Pricing Policy
All prices are listed in GBP and may be updated without prior notice. Final price is confirmed at checkout.
Order Changes
Orders can only be modified or cancelled within a short time after placement. Once processing starts, changes may not be possible.
Delivery & Shipping Information
This section explains how we handle shipping, delivery times, delays, and risk transfer once your order is dispatched.
Delivery Time
Orders are typically processed and delivered within the estimated timeframe shown at checkout. Delivery times may vary based on location.
Order Processing
All orders are processed within 1–2 working days before dispatch. Custom items may require additional processing time.
Shipping Responsibility
Once the order is handed to the courier, responsibility for delivery lies with the shipping provider.
Delays
We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.
Refund & Cancellation Policy
This section explains when refunds are applicable and how cancellations are handled for orders placed on our website.
Refund Eligibility
Refunds are only applicable for faulty, damaged, or incorrect items delivered by us. Custom-made products are non-refundable unless defective.
Cancellation Policy
Orders can only be cancelled within a limited time after placement. Once production starts, cancellation may not be possible.
Custom Orders
Personalised and custom-made products are non-refundable due to their unique nature unless there is a manufacturing fault.
Refund Processing Time
Approved refunds are processed within 3–7 working days depending on your payment provider.
Questions About Our Terms?
If you have any questions regarding these Terms & Conditions, feel free to contact our support team. We are here to help you.