Returns & Refunds
We want you to shop with complete confidence. If you experience an issue with your order, our simple returns and refund process is designed to provide a fast and hassle-free resolution in accordance with our policy.
When Can You Return Your Order?
We strive to ensure every order meets the highest quality standards. If there is an issue with your purchase, our returns policy explains when a return or refund may be available. Please review the conditions below before submitting your request.
Incorrect Item Received
If we send the wrong product, we’ll resolve it promptly.
Manufacturing Defect
Faulty or damaged products caused during production are covered.
Contact Us Quickly
Please notify us as soon as possible after receiving your order.
Proof Required
Photos and order details help us process your request faster.
How Our Returns Process Works
We’ve made the returns process simple and transparent. Follow these four easy steps and our support team will guide you through every stage.
Submit Request
Contact our support team with your order number and explain the issue.
Review Request
Our team carefully reviews your request and confirms eligibility.
Return Item
If approved, securely return the item using the provided instructions.
Refund Processed
Once the returned item is inspected, your refund is processed promptly.
Items That Cannot Be Returned
As many of our products are manufactured specifically for each customer, certain items are not eligible for return or refund unless they are faulty or supplied incorrectly.
Custom Number Plates
Personalised number plates manufactured specifically for your registration cannot be returned unless a manufacturing fault exists.
Customer Input Errors
We cannot accept returns where incorrect registration details or custom text were submitted during ordering.
Customer Damage
Products damaged after delivery through misuse, incorrect fitting or accidental damage are not covered.
Used Products
Products that have already been fitted, used or modified cannot normally be returned.
Returns & Refunds FAQs
Find quick answers to the most common questions about our returns, exchanges and refund process.
Personalised number plates are custom-made products and cannot normally be returned unless they arrive damaged or contain a manufacturing error.
Approved refunds are usually processed within 3–5 working days depending on your payment provider.
If the return is due to our mistake or a manufacturing fault, we will cover the return postage costs.
Eligible products may be exchanged depending on the circumstances. Please contact our support team before returning any item.
Please contact us immediately with photographs of the package and product. We’ll investigate the issue and arrange a suitable solution.
We’re Here To Help With Your Return
If you couldn’t find the answer you’re looking for, our friendly customer support team is ready to assist you with returns, exchanges, refunds or any questions about your order.